Questions, answered.

Text a photo of what needs to go to (214) 277-9069 with your city. You get a price back by text. No form, no visit first.

Call (214) 277-9069 and describe it. A rough list of what is there is enough to talk it through.

Often, when the schedule allows. We run 7am to 8pm every day, so text early and ask for the soonest slot.

Furniture, appliances, mattresses, couches, hot tubs, estate and garage cleanouts, and yard debris. If you are not sure, send the photo anyway.

Frisco, Plano, McKinney, Prosper, Allen, Little Elm, Dallas, Carrollton, The Colony and Wylie. Nearby addresses are worth a text.

The landfill is the last stop, not the first. Usable furniture and appliances go to local donation partners, and metal, cardboard and electronics go to recyclers.

Hazardous materials cannot legally ride on the trailer. If you are not sure whether something can go, send the photo and ask.

Text a photo of what needs to go and we text back a firm price, before anyone drives out. If the pile matches the photo, that is the number you pay. Disposal is included and there is no hourly clock.

Yes. When usable items go to our donation partners, the receipt comes back to you on request. Families handling estates use this constantly.

The Hero’s crew in person, not subcontractors or marketplace strangers, and no surprises at the door.

Not always. Curbside and garage pickups can be approved by phone, with before-and-after photos when the job is done.

No. Same-day is quoted exactly like every other job, approved before we load. The one thing speed cannot change is household hazardous waste, which goes to a city collection program instead of on the trailer. The TCEQ guide for Texas households explains why.

Call before noon and same-day usually works across most of DFW. After noon, worst case is typically the next morning's first slot.

Yes, 7 days a week, 7am to 7pm. Weekend slots go fastest, so call early.

Dallas and the suburbs north of it: Frisco, Plano, McKinney, Prosper, Allen, Little Elm, Carrollton, The Colony and Wylie. Nearby addresses are worth a text.

The crew looks at the pieces on sight, whether it is one couch or a houseful, and gives you a firm number. Every job is quoted upfront before loading starts.

Yes. We come to wherever it sits, including third-floor apartments, and protect floors and door frames on the way out.

If it is clean and usable, that is exactly what happens. We route donatable pieces to local charity partners first and recycle what we can of the rest.

Usually yes. Call before noon and we can typically be there the same afternoon, depending on route availability.

Yes. They go to certified recyclers who recover the refrigerant first, which is why they carry a small surcharge. Empty and defrost before pickup if you can.

Simple disconnections, yes: unplugging, water lines, dryer vents. Gas lines need a plumber's cap and hardwired units an electrician first; we take it from there.

A single unit gets hauled from wherever it sits, upstairs included. Fridges and freezers need freon recovery, which we handle. Multiple units are quoted firm on sight, always approved upfront.

Yes. Clean, working units go to donation partners first, and we can provide a receipt on request.

Most take one to three hours with a two-person crew, including loading and haul-off. Heavily packed garages run longer, and we give you a realistic window on sight.

No. Pointing works. Pre-sorting into keep and go areas speeds loading.

Household hazardous waste: paint, oil, antifreeze, gasoline, propane, pesticides. Your city's hazardous waste program takes them, usually free.

The crew walks the garage with you, sees what is going, and gives you a firm number on the spot. Always approved upfront before anything is loaded.

Typically one to two days for a three-bedroom home. The walkthrough sets a firm timeline before anything starts.

They go to a designated keepsake spot for the family to review. The crew sets aside anything personal-looking; you make every keep-or-go decision.

Yes. Usable items go to local donation partners and we provide receipts on request, which many families keep with the estate's records. Old computers, TVs, and phones get routed the way the EPA recommends rather than buried.

We walk the house with you first, look at what is actually going, and quote it firm before any work starts. Nothing is touched until you approve the number.

Yes, ideally the day before. We can pump the last few inches, but a full tub cannot be moved or cut safely.

An electrician kills and caps the circuit first. We take it from there. Electrical work stays with electricians.

Yes, quoted as part of the same job, or clear it yourself first if you would rather.

Pad demo is quoted separately because concrete has to be handled as heavy material. Ask during the walkthrough.

Yes. Branches, brush piles, leaves, grass, and hedge trimmings are all standard loads, loaded loose as they sit, and you get a firm number before we start.

No. We load loose piles as they sit. Bagging or stacking speeds loading, but pointing works.

Yes. The crew carries or wheelbarrows it from anywhere on the property as part of the quoted price.

Yes. Downed fence panels and posts, fallen limbs, and storm debris are all standard yard loads. Send a photo and we quote it upfront.

Yes. Sectionals separate at the connector brackets and sleeper sofas come apart at the frame, and the crew handles both as part of the pickup, not as an add-on. Mention the stairwell or hallway width when you write and we will bring the right approach.

Yes, and that is the more common case in Frisco than a worn-out piece. Clean, intact couches go to local donation partners first; only what cannot be donated is broken down for recycling.

It can be. Several Frisco neighborhoods limit how long anything sits curbside, so we plan to load and leave in one visit rather than have you stage it ahead of time and risk a notice.

Frisco is well inside our core area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes. From the older sections near Frisco Square out to Phillips Creek Ranch, Newman Village, Richwoods, and the Del Webb side at Frisco Lakes, across both the Collin and Denton County halves of the city. Pickups run seven days a week.

Yes. Move-outs are one of the most common Frisco jobs we get: whatever the movers left behind, the garage overflow, and the boxes that never got unpacked. Tell us the move date and we plan around it.

Use it when it fits. Frisco runs residential trash, recycling, and bulk collection through Environmental Services, and we will point you at the right page for what you have.

Frisco is well inside our area, so calling before noon usually means the same afternoon. Typical rather than guaranteed, because access and job size are real.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.

No statewide mattress recycling program exists in Texas. A mattress that cannot be donated is separated for recyclable steel and foam where a processor accepts it, rather than going straight to a landfill by default.

Yes. Tell us the delivery window and we will plan the old mattress's pickup so the bedroom is clear before the new one arrives.

Both, as one pickup. They are carried out together and handled the same way, whether that is down two flights or out a ground-floor bedroom.

Frisco is well inside our core area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Usually yes, and if the closet is unusually narrow the crew figures out the angle before pulling anything loose. Have the gas or water lines capped by a licensed plumber first; we take it from there.

It can. Anything that leaked from an old fridge or a garage freezer, like old batteries or automotive fluid stored nearby, has to go through Plano's household chemical collection program instead of riding on our trailer.

Yes. Clean, working units go to local donation partners first, and units that no longer work are routed to metal recyclers.

Plano is inside our core area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes. Solid wood case pieces from an older Plano home are heavier than modern furniture, and the crew checks the doorway and stairwell before lifting rather than forcing it through.

Yes. Clean, usable furniture goes to local donation partners first, and the same donation-first approach applies to a Legacy-area remodel swap as it does to a decades-owned house east of Central. See donating furniture in DFW for the full rundown.

Sometimes. A lot of older Plano blocks are alley collection, which can put the trailer closer to a back door than the street. Mention the layout when you write and the crew plans for it.

Plano is inside our core area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes. East Plano, west Plano, the older neighborhoods around Historic Downtown Plano, and the newer parts up by the Legacy corridor. Pickups run seven days a week.

Yes. Plenty of older Plano neighborhoods are alley collection, and we work from the alley or the driveway, whichever is easier. Mention which one when you write.

No, and no licensed hauler can. Those go to Plano’s household chemical collection program, which takes them from residents for free.

Plano is inside our core area, so calling before noon usually means the same afternoon. Typical rather than guaranteed, because access and job size are real.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.

Usually yes, once the crew checks the utility closet width. Have the gas or water lines capped by a licensed plumber first; we handle the dolly and the carry from there.

Yes. A unit swapped out for a kitchen update goes to local donation partners first if it still works; only what no longer runs goes to a metal recycler.

It can help. A lot of the blocks near the square are alley-served, which sometimes puts the trailer closer to a back utility door than the street would. Tell us the layout when you write.

McKinney is inside our service area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Almost always, once it comes apart. Sleeper frames and sectional sections separate at their joints, and the crew measures the doorway and stairwell before starting rather than guessing.

Clean, usable pieces go to local donation partners first, whether the couch came from the historic district or Craig Ranch. Only what cannot be donated is recycled or discarded.

Tell us the layout when you write. A lot of the older blocks near downtown are alley-served, which can actually put the trailer closer to a back door than the street would.

McKinney is inside our service area, so calling before noon usually means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes. The older homes around Historic Downtown McKinney, the master-planned west side like Stonebridge Ranch and Craig Ranch, and the newer growth out east. Pickups run seven days a week.

Yes. The historic neighborhoods have narrow streets, mature trees, and some alley access, so we bring the right-sized trailer and work from whichever side is easier. Tell us the layout when you write.

Yes. That work is quiet and unhurried, with a keepsake set-aside for the family, and it is covered under estate and whole-home cleanouts.

Then use them. McKinney runs residential trash, recycling, and bulk collection, and we will point you at the right page for what you have.

McKinney is inside our area, so calling before noon usually means the same afternoon. Typical rather than guaranteed, because access and job size are real.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.

It is common. A lot of what we pick up is an early upgrade rather than a true failure, since a builder-grade unit is often swapped for something bigger within the first few years of a new build.

Basic disconnection, unplugging, water lines, and the dryer vent, is handled on the spot. A gas line needs a plumber's cap first and a hardwired unit needs an electrician before we take it from there.

Prosper is inside our core area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes, and that is more common in Prosper than a worn-out piece. Clean, usable furniture goes to local donation partners first; only what cannot be donated is broken down for recycling.

Yes. Sectionals separate at the connector brackets and sleeper sofas come apart at the frame, handled as part of the pickup rather than an add-on. Mention any tight stairwells or hallways when you write.

Prosper is inside our core area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes, including the newer master-planned sections still being built out and the older town center closer to Broadway and Preston Road. Pickups run seven days a week.

Yes. Flattened or not, cardboard and packing debris from a Prosper move-in is one of our most common single loads, and it goes to a recycler rather than a landfill by default.

Yes. Leftover trim scraps, paint cans, and packaging a builder or subcontractor left behind in a Prosper garage come out the same visit. See garage cleanouts.

Prosper is inside our core area, so calling before noon usually means the same afternoon. Typical rather than guaranteed, because access and job size are real.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.

Yes. The established neighborhoods around Twin Creeks and the older east side, plus the newer additions further out. Pickups run seven days a week.

Yes, and it is one of the most common Allen jobs we get. A lot of Allen homes were bought new around 2000 and the garage has been filling ever since. It is covered under garage cleanouts.

Yes. Aging hot tubs, water heaters, and original builder-grade appliances are common in Allen now. Hot tub removal and appliance removal both cover how those come out.

Then use the city. Allen runs residential trash, recycling, and bulk collection, and we will point you at the right page for what you have.

Allen is inside our core area, so calling before noon usually means the same afternoon. Typical rather than guaranteed, because access and job size are real.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.

No statewide mattress recycling program exists in Texas. A mattress that cannot be donated is separated for recyclable steel and foam where a processor accepts it, rather than going straight to a landfill by default.

Yes. Tell us the delivery window and we will plan the old mattress's pickup so the bedroom is clear before the new one arrives.

It might. Several Allen neighborhoods around Twin Creeks limit how long anything can be visible from the street, so we plan to clear it in one visit instead of leaving it staged.

Allen is inside our core service area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes. Landscaping timbers, rock, dead shrubs, and root balls from an original 1990s or 2000s planting bed are standard loads alongside branches and brush.

No. The crew loads loose piles as they sit, from the backyard, side yard, or curb. Bagging speeds loading up but is never required.

It might. Several Allen neighborhoods around Twin Creeks limit how long yard debris can be visible from the street, so we plan to clear the pile in one visit instead of leaving it staged.

Allen is inside our core service area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes. Weathered outdoor furniture is a common Little Elm call, and because sun and moisture usually put it past donating, it goes straight to disposal rather than sitting in the truck as a maybe.

Yes. Sectionals separate at the connector brackets and sleeper sofas come apart at the frame, and the crew checks the approach before backing the trailer in. Mention any dock or shared-drive access when you write.

Yes. Clean, usable couches go to local donation partners first; only what cannot be donated, indoor or outdoor, is broken down for recycling or disposal.

Little Elm is inside our core area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes, from the older streets near the original town center to the newer additions further from Lake Lewisville. Pickups run seven days a week.

Yes. Weathered dock boxes, aging patio sets, and storm-torn deck or fence sections are common calls near the lake, and none of it needs to be bagged or bundled first.

Yes. A lot of the original lake-area homes have garages and sheds that have been filling for years. See garage cleanouts.

Then use the town. Little Elm runs residential trash, recycling, and bulk collection on a schedule, and we will point you at the right program for what you have.

Little Elm is inside our core area, so calling before noon usually means the same afternoon. Typical rather than guaranteed, because access and job size are real.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.

Yes. Wind off Lake Lewisville is a real factor in Little Elm, and torn fence panels, loose deck boards, and downed limbs are standard loads alongside ordinary brush.

No. The crew loads loose piles as they sit, from the backyard, side yard, or curb. Bagging speeds loading up but is never required.

Tell us the layout when you write. Some streets near the marina and beach park areas are tighter than the town's newer additions, and the crew plans the approach ahead of time.

Little Elm is inside our core service area, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes. Tell us the floor and the stairwell when you write. Beds, sectionals and tables come apart so they carry down the stairs safely, and the price you get by text already accounts for the carry.

If your building has one and requires a reservation, yes, and the management office is who books it. Tell us the window you get and we plan the pickup inside it.

Yes. Bed frames, desks, bookcases and sectionals come apart as part of the pickup, not as an add-on, so they clear doors and stairwells without damage.

Yes. Clean, usable pieces go to local donation partners first. Only what cannot be donated is broken down for recycling or disposal.

For the north side of the city, a call before noon often means the same afternoon. Further south we give you an honest window rather than a promise. Typical rather than guaranteed either way, since access and job size are real variables.

Yes. Tell us the floor, whether there is an elevator, and whether the building needs the service elevator or loading area reserved. The crew brings an appliance dolly and straps and plans the carry around it.

We handle the simple part: unplugging, water supply lines and the dryer vent. Gas lines need a licensed plumber to cap them first and hardwired units need an electrician. Once that is done, we take it from there.

Units that hold refrigerant go to certified recyclers who recover it before the metal is reclaimed, rather than to a landfill.

Yes. Clean, working units go to local donation partners first, and units that no longer work are routed to metal recyclers.

For the north side of the city, a call before noon often means the same afternoon. Further south we give you an honest window rather than a promise. Typical rather than guaranteed either way, since access and job size are real variables.

We take Dallas jobs across the city, and the northern neighborhoods closest to the rest of our area are the quickest for us to reach. Text the address with your photo and we will tell you straight whether we can get there and when.

For the north side of the city, a call before noon often means the same afternoon. Further south we give you an honest window rather than a promise. Typical rather than guaranteed either way, since access and job size are real variables.

Yes. Tell us the floor, whether there is an elevator, and whether the building needs the loading dock reserved. We plan the carry around it and the price you get by text is the price you pay.

Then use the city. Dallas runs its own bulk and brush collection for residents on a schedule, and if your pile fits inside it we will say so. Where the city stops is volume and timing, and that is where we come in.

No, and no licensed hauler can. Paint, stain, solvents, motor oil, gasoline, pool chemicals, pesticides and propane tanks go to a household chemical collection program, not on our trailer.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.

Yes. Sectionals separate at the connector brackets and sleeper sofas come apart at the frame, and the crew handles both as part of the pickup. Mention stairs or a narrow hallway when you write.

It is heavier, because of the steel fold-out frame inside, but it is a normal pickup for us. The frame comes out or the sofa tips on end to clear the door, and the price you get by text already accounts for it.

Yes. Clean, intact couches go to local donation partners first. A couch that is torn, stained or damaged usually cannot be donated, and only what cannot be donated is broken down for recycling or disposal.

Yes. Some Carrollton neighborhoods are alley collection, and we work from the alley or the driveway, whichever gives the shorter, safer carry. Tell us which when you write.

Carrollton sits on our regular route, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes, as one pickup. The frame comes apart at the rails and headboard, and the box spring goes out flat with the mattress.

Yes. Tell us the delivery window and we plan the old mattress's pickup so the bedroom is clear before the new one arrives.

No statewide mattress recycling program exists in Texas. A mattress that cannot be donated is separated for recyclable steel and foam where a processor accepts it.

Almost always. Queens and kings bend enough to clear a stair turn, and the crew carries rather than slides them so walls and banisters stay clean. Mention the stairs when you write.

Carrollton sits on our regular route, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes, across the Dallas, Denton and Collin County parts of the city. Pickups run seven days a week.

Carrollton is close to the middle of our area, so calling before noon usually means the same afternoon. Typical rather than guaranteed, because access and job size are real.

Then use the city. Carrollton runs its own residential collection programs on a schedule, and if your pile fits inside them we will say so. Where the city stops is volume and timing, and that is where we come in.

No, and no licensed hauler can. Paint, stain, solvents, motor oil, gasoline, pool chemicals, pesticides and propane tanks go to a household chemical collection program, not on our trailer.

Yes. We work from the alley or the driveway, whichever is easier. Mention which one when you write.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.

Yes. Patio sets, outdoor sofas, chaise lounges and umbrella bases are standard loads. Glass tabletops come off first and travel separately.

Usually not. Sun-faded cushions and rusted or corroded frames are past reuse, so metal goes to recyclers and the rest goes to disposal. Clean indoor furniture is a different story and goes to donation first.

Yes. Shelving units, desks, bed frames and sectionals come apart as part of the pickup so they clear doors and stairs without damage.

Tell us the layout when you write. Some streets near the water are tighter than the newer additions, and the crew plans the approach before backing the trailer in.

The Colony is next door to Frisco and Little Elm, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes. Limbs, branches, loose fence pickets and deck boards are standard loads, and a mixed storm pile goes as one load without sorting.

No. The crew loads loose piles as they sit, from the backyard, side yard or curb. Bagging speeds loading up but is never required.

If your pile fits the city's program and you can wait for the date, yes. We are the option when the pile is too big for it, or when it needs to be gone this week.

Tell us the layout when you write. The crew plans the approach before backing the trailer in, and loose debris can be wheelbarrowed out through a side gate.

The Colony is next door to Frisco and Little Elm, so a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes, from the streets near the water to the newer additions further from it. Pickups run seven days a week.

The Colony sits between Frisco and Little Elm, so calling before noon usually means the same afternoon. Typical rather than guaranteed, because access and job size are real.

Yes. Weathered outdoor furniture, dock boxes and storm-torn deck or fence sections are ordinary loads for us, and none of it needs to be bundled first.

Then use the city. The Colony runs its own residential collection programs on a schedule, and if your pile fits inside them we will say so. Where the city stops is volume and timing, and that is where we come in.

No, and no licensed hauler can. Paint, stain, solvents, motor oil, gasoline, pool chemicals, pesticides and propane tanks go to a household chemical collection program, not on our trailer.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.

Yes. Tell us what is around it. If it is boxed in by storage, the crew clears a path first, and anything else in the garage you want gone can go on the same trip.

If it is gas, yes: have a licensed plumber cap the gas line first. A hardwired electric unit needs an electrician to disconnect it. Water lines, plug-in units and dryer vents the crew handles on the spot.

Units that hold refrigerant go to certified recyclers who recover it before the metal is reclaimed. Working units in good condition go to local donation partners first.

Yes. Send one photo of everything and you get one firm price for the lot before anything is lifted.

Wylie is the eastern edge of our area, and a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes. Pulled shrubs, root balls, landscaping timbers and edging are standard loads alongside limbs and brush.

No. The crew loads loose piles as they sit, from the backyard, side yard or curb. Bagging speeds loading up but is never required.

Outdoor burning in Texas is regulated by the TCEQ, and local rules and burn bans apply on top of that. Check both before lighting anything; hauling it away skips the question.

If your pile fits the city's program and you can wait for the date, yes. We are the option when the pile is too big for it, or when it needs to be gone sooner.

Wylie is the eastern edge of our area, and a call before noon typically means the same afternoon. Typical rather than guaranteed, since access and job size are real variables.

Yes, from the older streets near the original town center to the newer neighborhoods further out. Pickups run seven days a week.

Wylie is the eastern edge of our area, so calling before noon usually means the same afternoon, with an honest window when the schedule is full. Typical rather than guaranteed, because access and job size are real.

Then use the city. Wylie runs its own residential collection programs on a schedule, and if your pile fits inside them we will say so. Where the city stops is volume and timing, and that is where we come in.

No, and no licensed hauler can. Paint, stain, solvents, motor oil, gasoline, pool chemicals, pesticides and propane tanks go to a household chemical collection program, not on our trailer.

Yes. A garage that has been filling for years is its own service for a reason, and it is covered under garage cleanouts.

Often, yes. Same-day junk removal explains what typical actually means and when it does not apply.